DerpyCon is run by volunteers who love to celebrate your fandom.

Thank you for your interest in contacting us.

We are not a customer service desk. We are here to guide the questions, comments or inquirires you have. Please remember, we are all volunteers. Please allow 5-7 business days to respond to a ticket. There will be a one-ticket limit on the helpdesk. A representative must close your existing ticket before you can submit another ticket.

Open a New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

Featured Knowledge Base Articles

Badge Mailing

Is the shipping optional?

To ease our staff and to avoid long lines, we have transitioned for shipping badges. There is no exemption.

I need to change my address. How can I update my shipment.

We understand that you may move and your address maybe invalid from the date of purchase. If you need to update the shipment, open a new help desk ...

Venue

How do I book a room?

You can book your hotel room by following the links on our Hotels page at https://www.derpycon.com/location/hotel/

DerpyCon is run by volunteers who love to celebrate your fandom.

Featured Knowledge Base Articles

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